Faq

To ensure timely delivery of your bracelet gifts, please place U.S. and Canada orders by December 19, 2024. Orders placed after this date may arrive after Christmas due to carrier performance in the destination country.

To receive your order before Christmas, please place your order by December 17th. Orders placed after this date may arrive after Christmas due to carrier performance (FEDEX, UPS, or DHL) in the destination country.

At Juniper and Eloise, we offer a wide variety of men's bracelets and necklaces, including beaded bracelets, leather cuffs, metal chains, and more. Our collection features a range of styles to suit any taste, from classic to modern.

We offer a 14-day return policy on all our products. If you're not satisfied with your purchase, please contact our customer service team at info@juniperandeloise.com for assistance with returns or exchanges. You can also find more information on our Returns & Exchange section of our website.

We use UPS Express service for shipments to the United States, and the estimated delivery time is 3-4 business days. However, please note that delivery times may vary depending on your location and other factors such as holidays, customs processing, and weather conditions. If you have any questions about your order or its delivery status, please contact our customer service team at info@juniperandeloise.com  for assistance.

Yes, we do offer international shipping! We’re happy to ship our men's bracelets and necklaces worldwide. Shipping times and rates vary by destination, so please check our shipping information page for more details.

Yes, we provide tracking information for all orders. You will receive an email with your tracking details once your order has shipped.

You can track your order using the following links:

• From the UPS website: UPS Tracking
• From the FedEx website: FedEx Tracking

If you believe there is a problem with your order, please send us a message, and we'll be happy to assist you!

Measure Your Wrist: Use a flexible measuring tape to measure your wrist just above the bone where you typically wear your bracelet. If you don’t have a measuring tape, you can use a piece of string and then measure it against a ruler.

Select Your Size: Once you have your wrist measurement, choose that exact size when placing your order. Our bracelets are designed with a slight allowance to ensure a comfortable fit, so please choose the size that matches your exact wrist measurement without adding any additional length.

Absolutely! Our bracelets make the perfect gift for any occasion. Each bracelet is elegantly packaged in a logo gift box and placed in a luxurious black velvet pouch. Your gift will be ready to impress!

If your bracelet arrives damaged or defective, please contact our customer service team at info@juniperandeloise.com as soon as possible. In this situation, we will need to start a claim with UPS for processing. We will assist you in resolving the issue, which may include a replacement or refund.

Yes! We love creating customized pieces using the existing materials available in our store. Customers can choose from our selection of beads and other materials listed in our shop and let us know how they envision their bracelet. For more information about custom orders, please contact us at info@juniperandeloise.com.

Absolutely! We love rewarding our customers with special discounts and promotions. To stay in the loop on our latest deals and exclusive offers, be sure to sign up for our newsletter and follow us on social media. Don’t miss out on the chance to snag your favorite bracelets and necklaces at a great price!

Yes, we do offer bulk and wholesale pricing for our products. If you're interested in purchasing a larger quantity of bracelets or necklaces, please contact us at info@juniperandeloise.com for more details, and we'll be happy to discuss options with you! We aspire to see our products in stores all around the world, bringing our unique designs to customers everywhere.

To ensure your bracelet remains in beautiful condition, follow these simple care tips:

• Avoid Exposure: Keep your bracelet away from harsh chemicals, including perfumes, lotions, and cleaning products, as they can damage the materials.

• Clean Gently: Wipe your bracelet with a soft, dry cloth after wearing to remove any dirt or oils. For deeper cleaning, use a mild soap and warm water, then pat dry with a soft cloth.

• Store Properly: When not in use, store your bracelet in its original packaging or a soft pouch to prevent scratches and tangling.

• Handle with Care: Avoid pulling or tugging on your bracelet to maintain its shape and integrity.

By following these care guidelines, you can enjoy your bracelet for years to come!