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Returns and Exchange

We are committed to %100 customer satisfaction and you may return the product to us within 14 days of delivery. The product must be in its original packaging with no signs of use or misuse and in the condition that you received it. Please contact us via email address to start the return process and we will send you the instructions. The return shipping fee and duty fee that may occur, belongs to buyer and there is $10 restocking fee for each returned product. Your refund will be credited to the same payment method you used to make the purchase. Once we receive your shipment we will make the refund in 3 -5 days.

If you wish to exchange the items you purchased for a different size or color, please contact us via email address

1- Year Guarantee covers Broken string or elastic cord, cracked beads and damaged lock or closure. Buyer is responsible for sending the product for repair. We will repair the product for free. 1- year Guarantee  is valid for products purchased from brand website. 
Guarantee does not cover damage to products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. 1- year Guarantee  is valid for products purchased from brand website.